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Privacy Policy

Ontours Cape Town – Privacy Policy

Ontours Cape Town (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and lawfully in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or book our adventure tours (Quad Biking, Dune Jeep Ventures, and Sandboarding).

1. Information We Collect

To process your bookings and deliver our services, we may collect the following personal information directly from you:

  • Contact Details: Name, email address, telephone/WhatsApp number, and physical address.

  • Payment Information: Billing details and transaction records (processed securely via our third-party payment gateways—we do not store your credit card information).

  • Identification: ID or passport number (where required for permits or security verification).

  • Emergency Info: Next of kin contact details and relevant medical declarations for your physical safety during high-adrenaline tours.

2. How We Use Your Information

We process your personal data strictly for defined, lawful business purposes, including:

  • Managing and confirming your activity bookings.

  • Sending you booking confirmations, safety reminders, and updates regarding weather conditions.

  • Processing financial transactions and preventing fraudulent activity.

  • Communicating marketing promotions or requesting customer reviews (only where you have explicitly opted in).

3. Sharing Your Information

We will never sell or rent your personal information to third parties. We only share your data with trusted partners essential to running our business, including:

  • Payment Gateways: Secure entities that process your booking fees.

  • Witsand Aquifer Nature Reserve Authorities: For mandatory guest registration and entry permits.

  • Legal Authorities: Only if strictly required to do so by South African law or to protect our legal rights.

4. Data Security & Retention

  • We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, or misuse.

  • Your data is kept only for as long as necessary to fulfill the operational purposes for which it was collected or to comply with statutory financial record-keeping laws in South Africa.

5. Your POPIA Rights

As a data subject under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction or updating of any inaccurate or outdated information.

  • Object to the processing of your data or request its deletion (subject to legal obligations preventing deletion).

  • Withdraw your consent for direct marketing at any time.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Information Officer at:

  • Email: [Insert Email Address]

  • WhatsApp / Phone: [Insert Phone Number]

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Ontours Cape Town POPIA Privacy Policy

We respect your privacy under South Africa's POPI Act. We only collect essential data (name, contact, payment info) to secure your Atlantis Dunes permits and process bookings. We never sell your data; it is shared only with secure payment processors and reserve authorities. You have the right to access, update, or delete your information at any time. For data queries, contact our team via WhatsApp/Email! info@ontourscapetown.com or +27680083119

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