Question 1

What activities can I book with OnTours Cape Town?

Accepted Answer

Book quad biking, sandboarding and Jeep adventures at Atl

Question 2

How much does quad biking cost?

Accepted Answer

Atlantis quad biking starts from R499. Grabouw quad biking starts from R599 plus the applicable R100 reserve fee. The booking page shows the final current price.

Question 3

What is included in each package?

Accepted Answer

Each booking page lists the duration, activity, equipment and inclusions. Quad-bike safety equipment and a briefing are included.

Question 4

Are reserve entrance fees included?

Accepted Answer

Not always. Grabouw quad biking has a separate R100 reserve fee. Check the booking page before payment.

Question 5

Should I book in advance?

Accepted Answer

Yes, especially for weekends, school holidays and groups. Early booking gives you the best choice of times.

Question 6

What payment methods do you accept?

Accepted Answer

Available methods appear at secure checkout. Contact us on WhatsApp if an international card is declined.

Question 7

What happens if I arrive late?

Accepted Answer

Late arrival can shorten or forfeit the session. Arrive at least 30 minutes early unless your confirmation says otherwise.

Question 8

What is your cancellation and rescheduling policy?

Accepted Answer

Cancel 24 or more hours before for free. Within 24 hours and no-shows are non-refundable. Same-day rescheduling is R200 per person, subject to availability.

Question 9

Can I arrange a private tour, birthday or team-building event?

Accepted Answer

Yes, subject to availability. WhatsApp your date, group size, location and preferred activity for a tailored option.

Question 10

Do I need previous quad-biking experience?

Accepted Answer

No. Beginners receive operating instructions and a compulsory safety briefing before the guided ride.

Question 11

Is quad biking safe for beginners?

Accepted Answer

Beginners are welcome. Protective equipment, a briefing and a guided route are provided. Follow the guide at all times.

Question 12

Is safety equipment included?

Accepted Answer

Yes. Required protective equipment is provided and must be worn correctly throughout the ride.

Question 13

What should I wear?

Accepted Answer

Wear comfortable outdoor clothing, closed shoes and weather-appropriate layers. Expect sand, dust or mud.

Question 14

Can I ride while pregnant?

Accepted Answer

Quad biking is not recommended during pregnancy because of vibration, uneven terrain and fall risk. Seek medical advice before booking.

Question 15

Can I participate if I have a medical condition?

Accepted Answer

Tell us before booking and seek medical advice when needed. Participation may be declined if conditions create an unreasonable safety risk.

Question 16

What happens if the weather is bad?

Accepted Answer

Activities depend on safe conditions. If a session cannot operate, we will contact you about rescheduling or options allowed by your booking terms.

Question 17

Are children allowed to ride?

Accepted Answer

Suitability depends on the product and safety rules. Contact us with each child's age before booking.

Question 18

What is the maximum group size?

Accepted Answer

Capacity depends on the activity and equipment. The kids quad-biking and lunch package has a maximum of 16 participants.

Question 19

Where are Atlantis Dunes and Grabouw?

Accepted Answer

Atlantis Dunes is north of central Cape Town. Grabouw and Elgin Valley are east of Cape Town beyond Somerset West.

Question 20

How far are Atlantis and Grabouw from central Cape Town?

Accepted Answer

Allow roughly an hour or more, depending on traffic and your starting point. Leave extra time for check-in.

Question 21

Do you provide hotel pickup or transport?

Accepted Answer

Transport may be available by prior arrangement and is not automatically included. WhatsApp us for current availability and a confirmed price.

Question 22

Can I use Uber to reach the activity?

Accepted Answer

It may take you there, but return availability can be limited. Confirm the meeting point and arrange a reliable return before leaving Cape Town.

Question 23

Where should I meet my guide?

Accepted Answer

Use the exact meeting point in your booking confirmation. Atlantis and Grabouw are different destinations.

Question 24

How early should I arrive?

Accepted Answer

Arrive at least 30 minutes before your booked time for parking, check-in, equipment and the safety briefing.

Question 25

Which location is best: Atlantis or Grabouw?

Accepted Answer

Choose Atlantis for dunes, sandboarding, quad bikes and Jeeps. Choose Grabouw for forest, dams, waterfalls and buggies.

Question 26

Can I book quad biking as one person?

Accepted Answer

Yes. Solo travellers can book available sessions and may join a guided group.

Question 27

Is the experience suitable for solo female travellers?

Accepted Answer

Yes. Book officially, share your plans with someone you trust and arrange reliable transport to and from the meeting point.

Question 28

Will I join another group?

Accepted Answer

Solo guests and small bookings may join other participants. Ask in advance if you want a private session.

Question 29

Can your team help me arrange safe transport?

Accepted Answer

Send your hotel, date and group size on WhatsApp. Transport is only booked after written confirmation and a price.

Question 30

Are halal meals available?

Accepted Answer

Halal options may be available but must be confirmed before booking. Do not assume a meal is halal without written confirmation.

Question 31

Is the kids-package lunch halal?

Accepted Answer

Ask before booking. We will confirm the current meal provider and available halal option for your date.

Question 32

Can prayer breaks be accommodated?

Accepted Answer

Tell us in advance. We will try to accommodate prayer without delaying a safety briefing or departure.

Question 33

Are private family sessions available?

Accepted Answer

Private family sessions may be arranged subject to availability, capacity and the chosen activity.

Question 34

Can women participate comfortably?

Accepted Answer

Yes. Women are welcome. Wear secure outdoor clothing and closed shoes; modest sportswear can fit under safety equipment.

Question 35

Can we request a female guide?

Accepted Answer

You may request one, but availability is not guaranteed. Ask before paying and we will confirm.

Question 36

Do you offer Arabic-speaking assistance?

Accepted Answer

Arabic assistance is not guaranteed. WhatsApp us before booking so we can confirm current language support.

Question 37

Can large family groups book together?

Accepted Answer

Yes, subject to availability. Send the adults, children, ages, destination and preferred time.

Question 38

What modest outdoor clothing is suitable?

Accepted Answer

Wear breathable trousers, a secure top and closed shoes. Avoid loose fabric that could catch on equipment.

Question 39

Can transport be arranged from our hotel?

Accepted Answer

Possibly, depending on location, date, group size and vehicle availability. Request a written quote before booking.

Question 40

Is Cape Town safe for American tourists?

Accepted Answer

Cape Town welcomes international visitors, but normal precautions matter. Use reliable transport, protect valuables and follow local guidance.

Question 41

Are prices shown in South African rand?

Accepted Answer

Yes. Website prices are in South African rand (ZAR) unless stated otherwise. Your bank sets the exchange rate and fees.

Question 42

Can I pay using an American credit card?

Accepted Answer

International cards are commonly used, subject to the checkout options and your card issuer. Contact us if payment fails.

Question 43

Should I tip my guide?

Accepted Answer

Tipping is optional and should reflect the service you received. There is no compulsory tip.

Question 44

Which side of the road does South Africa drive on?

Accepted Answer

South Africa drives on the left. Follow local road rules and confirm licence and insurance requirements with your rental company.

Question 45

How far is OnTours from Cape Town hotels?

Accepted Answer

It depends on your hotel and destination. Plan roughly an hour or more, check traffic and arrive 30 minutes early.

Question 46

Can I combine quad biking with Table Mountain or the Winelands?

Accepted Answer

Yes. Atlantis pairs well with Cape Town attractions, while Grabouw suits an Elgin or Winelands-style day. Allow enough travel time.

Question 47

Do I need an international driving permit?

Accepted Answer

Not for a guided quad bike. For rental cars, check directly with your rental company and the relevant authorities.

Question 48

Is mobile data or Wi-Fi available?

Accepted Answer

Coverage can vary and guest Wi-Fi is not guaranteed. Download your confirmation and meeting point before travelling.

Question 49

What is the best season to visit Cape Town?

Accepted Answer

Outdoor adventures run year-round. Summer is warmer and drier; winter is cooler, greener and wetter. Dress in layers.

Question 50

Can you help plan a one-day Cape Town adventure?

Accepted Answer

Yes. WhatsApp your date, hotel, group size and interests so we can suggest a realistic Atlantis or Grabouw plan.

Question 51

What times are available for the Grabouw kids package?

Accepted Answer

The one-hour kids quad-biking and lunch package runs daily at 09:00, 11:00, 13:00, 15:00 and 16:30, subject to availability. It is R749 per child with a maximum of 16.

Question 52

Is Atlantis Dunes open on Wednesdays?

Accepted Answer

No. Atlantis Dunes is closed on Wednesdays. Choose another operating day and check the booking calendar for available times.

Question 53

What are the best activities in Cape Town for first-time visitors?

Accepted Answer

Popular first-trip highlights include Table Mountain, the V&A Waterfront, Cape Point, Boulders Beach, Robben Island, Bo-Kaap and the Winelands. Add an Atlantis or Grabouw quad-bike adventure for an active outdoor day.

Question 54

What are the best adventure activities in Cape Town?

Accepted Answer

Choose from quad biking, sandboarding, hiking, surfing, kayaking, paragliding, ziplining and seasonal marine experiences. Weather and safety conditions can affect availability.

Question 55

What can I do in Cape Town in three days?

Accepted Answer

Day one can cover Table Mountain, Bo-Kaap and the Waterfront. Day two can explore Cape Point and Boulders Beach. Day three can combine the Winelands or Elgin Valley with a Grabouw adventure.

Question 56

What do Arab and Gulf visitors often enjoy in Cape Town?

Accepted Answer

Interests vary by person, but many families ask about scenic drives, private outings, halal dining, shopping, beaches, wildlife, the Winelands and adventure activities. Tell us your preferences and privacy needs rather than relying on a standard itinerary.

Question 57

What are the best Muslim-friendly experiences in Cape Town?

Accepted Answer

Consider Bo-Kaap's Muslim heritage, Auwal Mosque, Cape Malay food, scenic attractions and private outdoor activities. Confirm halal meals and prayer arrangements directly before booking.

Question 58

Which Cape Town activities suit private families and couples?

Accepted Answer

Private scenic tours, Cape Point, beaches, the Winelands, sunset viewpoints and private adventure sessions can suit families and couples. Availability and privacy must be confirmed in advance.

Question 59

What should Chinese visitors know before visiting Cape Town?

Accepted Answer

Cape Town welcomes Chinese visitors. The official Cape Town Tourism website has a Chinese-language edition. Download maps, confirmations and translation tools before travelling, and confirm card acceptance and transport in advance.

Question 60

Is Mandarin-speaking assistance available?

Accepted Answer

Mandarin assistance is not guaranteed. Message us before booking so we can confirm current language support and provide written meeting and safety information.

Question 61

Can Chinese travellers use WeChat Pay or Alipay in Cape Town?

Accepted Answer

Acceptance varies by business and should not be assumed. Carry an internationally enabled bank card and some South African rand, and check the payment options shown at checkout.

Question 62

What do Indian, Pakistani and Bangladeshi visitors ask about Cape Town?

Accepted Answer

Common planning questions include vegetarian or halal food, family transport, prayer access, shopping, scenic attractions and adventure safety. Confirm dietary and private-tour needs before booking.

Question 63

What should visitors from Nigeria, Ghana, Kenya and other African countries know?

Accepted Answer

All African visitors are welcome. Prices are in rand, travel times can be long and outdoor weather changes quickly. Check current entry requirements, transport and payment options before travel.

Question 64

What do British, Irish and European visitors often include in a Cape Town trip?

Accepted Answer

Many itineraries combine Table Mountain, Cape Point, Robben Island, beaches, food, wine regions and outdoor adventures. Driving is on the left and advance booking is wise in peak season.

Frequently Asked Questions

Frequently asked questions